Overview

We have a strict no returns / no refund policy. Astronomical telescopes and products are world class products imported by us from around the globe.

Telescopes are highly delicate items and comes with no refund policy. All telescopes are checked before dispatch at TEJRAJ AND CO. We ensure that there is no manufacturing defects in any of our products.

To be eligible for a return, a valid reason has to be presented and reviewed and accepted by us. The ultimate decision of accepting your reason will be ours. Item must be unused and in the same condition that you received it. It must also be in the original packaging. The original product box has to be undamaged and not torn. If either the product box or the product is damaged in any form, we will not accept it back and reject your return / refund.

You have to return the shipment / package / product within 24 hours of receiving the package via Courier or Road Transport. All return charges to send the package to our door step has to be paid by you.

If the products under warranty need repairs / replacements or re-collimation in case of sophisticated Telescope Optics like Ritchey-Chrétien Telescopes or ED Telescopes, then they have to be sent to the original manufacturer from where the product was originally imported from. You will have to send the package to the respective manufacturer at your cost. Air Freight for re-import and Customs Duty if any has to be borne by you.

ED Telescopes are sophisticated optics and cannot be collimated in INDIA. Collimation of Optics require the precesion that only a factory can provide. ED Telescopes cannot be collimated in India since there are no service centres in India. There is no warranty on the collimation of ED Telescope. If an ED Telescope purchased requires collimation, then it has to be sent to the source country or factory and re-imported back to INDIA at your (the customers) cost. Any Customs Duty if applicable is to be paid by the customer.

Courier / Road Transport

NOTE : Dispatch of small items is done via India Post or Private Courier Companies like Professional Couriers, DTDC, Tirupati Couriers, etc. Tejraj and Co.'s dispatch team will decide which courier company to use for packages moving to different locations within India and abroad. Any delay in transit or delivery by 3rd Party Companies is 'NOT OUR RESPONSIBILITY'. We have no control over their service and operations.

Customers are free to use their own preferred courier service and arrange for a Self-Pick-Up from our workshop.

We do not take any Guarantee of 3rd Party Courier or Post Companies as we do not control them. Delivery Boys may or may not call you at the time of Delivery. We do not take any responsibility for that. You will have to pay Postage again if your package returns due to any reason. Once we provide you the Tracking ID, it is your responsibility to track your parcel and not ours.

Transit Insurance

Customers are requested to apply for Transit Insurance of high value items. You can request for Transit Insurance from us at the time of placing your order. Tejraj and Co. provides Transit Insurance via ICICI BANK. Please read their terms and conditions.

Refunds

Once your return is received and inspected, we will contact you on WhatsApp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return / refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit / credit card or original method of payment, within a 2 to 3 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us on Whats App - 9833974700.

Returns

If the package is to be returned by you for any of the following two reasons, then you will have to use the CHEAPEST COURIER option like INDIA POST and not expensive courier companies like FEDEX, DTDC, DHL Express, etc to get courier charges reimbursed.

1. Received WRONG Product.
2. Received FAULTY Product (does not include collimation issue of sophisticated ED Telescopes)

Shipping Returns

To return your product, you should mail your product to:
TEJRAJ AND CO.
4th Floor, Laxmi Nivas, 10/12, Dr. Wilson Street, Above M. Chunibhai Patel & Co.
Off. Vithalbhai Patel Road, Mumbai - 400 004.
LANDMARK : Opp. Wilson High School
Closest Station : Charni Road East
INDIA
Mob : 9833974700

Place a copy of the TAX INVOICE in the package and write a note describing reason for return. Our team upon opening the package will read your note and act accordingly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of forward and return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Capture an Uncut Video
To avoid any discrepancy / dispute at either end, we suggest, once you receive the package either via Post / Courier or collected from the Road Transport Co., take a VIDEO at the time of receiving the package and opening the package. The Video needs to show the full package from all sides before you start opening it. Record and confirm all the items including the ones packed in smaller boxes. No Cuts / Edits or interruptions in the VIDEO will be accepted.
The Unboxing Video has to be made within 48 hours from the date / time of delivery.
For any claim of non receipt / damaged items, this video proof is a must, without which it will be at our discretion to accept your claim or not.

Need help?

Contact us on WhatsApp : 9833974700 for questions related to refunds and returns.